FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If the order has already been shipped we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. Please return the order,and we will issue a credit. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We process all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if your business or residence is in California. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top